PANEL: Plugging the Project-Operations Gap

19 Nov 2025
SKYSCRAPER & TALL BUILDINGS STAGE

The "Project-Operations Gap" is one of the most persistent and costly challenges in our industry. It's the fundamental disconnect between the upfront capital investment in design and construction and the long-term operational needs of a building. It's a clash between the AEC world's focus on project completion and the facilities management world's focus on operational efficiency.

Moderated by industry commentator Justin Kirby, this expert panel brings together key players from both sides of that divide. We will hear from a Head of Digital Construction at Skanska and a Digital Twin Project Director from Kier, who will share their perspectives on the challenges of a digital handover and the importance of data standards. We will also hear from a Head of Technical Services at Sodexo, who will provide a pragmatic view of what data is actually needed for award-winning autonomous maintenance and hard FM services.

The discussion will explore:

  • The clash of methodologies, where the AEC world's focus on static BIM data often fails to meet the operational world's need for dynamic, real-time insights.
  • The role of a Digital Softlandings Framework and a Minimum Viable Handover Requirement (MVHR) as potential solutions.
  • How a performance-driven Digital Twin are being used to turn static data into actionable intelligence and award-winning maintenance programs.


Join us for a conversation that aims to bridge these communities, redefine the meaning of a successful handover, and provide a holistic view of how collaboration between all stakeholders can create smarter, more efficient buildings.