Norrie Courts is a Chartered Surveyor and member of the Institute of Management with over 25 years’ experience in operations, development, place making and regeneration. Director of Stations for Network Rail and heads up the National Stations and Depots Team for Network Rail Property, delivering a consistent, high quality service to Network Rail’s customers. He leads the national team who act as a single focal point of specialist advice and best practice for 20 managed stations, which deal with 800 million passengers every year.
The directorate supports the devolved Network Rail routes and station teams dealing with topics including; customer experience, operations, master planning, investment, soft services, branding and wayfinding. The team also supports route portfolio surveyors across the country dealing with approximately 2500 stations leased to Train Operating Companies.
Norrie is responsible for leading proposals for Network Rail’s future station strategy, aligned to the organisation’s aims of attracting external investment to improve and upgrade stations and in turn provide an excellent customer experience.
His prior experience includes senior roles with Sainsbury’s, Mitchells & Butler, Hanover Housing and the Canal & River Trust. He has also been a Non-Executive Director for a Housing Association, a Director for various commercial Joint Ventures and a Strategic Property Adviser for Newham Council.